Your 2019/2020 KW-OIAA Executive

We are a diverse team of insurance adjusters/managers and industry partners.

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President: Jaime Renner, Economical Insurance

519-570-8500 x 43031

Jaime Renner has worked for Economical since 2012. She is currently an Accident Benefits adjuster. Since joining Economical, she has successfully completed her CIP designation. Jaime has a back ground in education, graduating from Conestoga College’s Educational Assistant program in 2003. She has two dogs, two cats and an aquatic frog! In her free time she loves to go to the beach, travel and spend time with her friends.

Vice President: Ellie Celestine, Cooperators General Insurance

(519) 618-1211

Ellie is currently an Accident Benefits Claims Representative at The Co-operators.  She has been in the insurance industry since 2010 and has experience in claims, underwriting as well as sales/ service of home, auto, commercial and life insurance.  She graduated from the University of Guelph with a Bachelor of Arts, has completed her CIP and is currently working on obtaining her FCIP.  Outside of the insurance world, she teaches aquafit at Movati Athletic and is an ambassador for an organization called Fitspirt who’s mandate is to encourage young girls to be active and have a positive body image.


Treasurer: Jeff Cronk, Curo Canada

1.866.952.2876, ext. 1240

Jeff Cronk is the Claims and Customer Experience Manager at Curo Claims Services. He has worked at Curo/OTIP Since 2007 with experience in Auto, Property and Casualty claims handling. Jeff is a graduate of the Business Marketing and Business of Insurance Programs at Fanshawe College. Jeff also has his FCIP and CRM, and recently completed a Bachelors of Business Administration from Yorkville University. He enjoys spending his free time with his wife Cynthia, and daughters Chloe and Penelope (and a little golf when he can!).


Secretary: Kayla Helmond, Crawford & Company (Canada) Inc.


Kayla is a field adjuster with Crawford and Company. She has been with Crawford since 2014. Kayla is a graduate of Wilfrid Laurier University and is currently in the process of obtaining her CIP designation. Outside of work, Kayla enjoys snowboarding, golfing and playing baseball. In the summer, she can often be found outside on a patio.

Past President: Carrie Keogh, Gore Insurance

1.800.265.8600 x 2545

Carrie has over 13 years experience in the insurance industry and works at Gore Mutual Insurance as a Senior Accident Benefits ClaimCare Advisor. Carrie has a background in theatre with an honours degree from the University of Windsor and has completed the Fundraising for Non-Profits program at Ryerson University. Carrie spends her free time with her boys, Jamie and Evan. Carrie is excited to network with her claims peers at the events and education dinners the K-W OIAA has planned for this year.

Provincial Delegate: Jennifer Brown, Economical Insurance

519-570-8500 x 43375

Jennifer Brown is a Team Leader for Accident Benefits at Economical Insurance. She has worked in AB at Economical since 2010.  Jennifer has a Bachelor of Education from the University of Windsor and Bachelor of Science from Wilfrid Laurier. Jennifer has been an executive member in the K-W OIAA since 2013. Jennifer can usually be found doing something crafty with her kids or cooking/ baking something delicious in her spare time.


Director: Stephanie Klages, Germania Mutual Insurance


Stephanie is a Claims Adjuster at Germania Mutual Insurance and previously worked as a field adjuster at Crawford & Company (Canada) Inc. for 16 years. She completed the CIP designation and graduated from Conestoga College with a General Business certificate. Outside of work she likes to camp, read and spend time with her two children (if they are being good).

Director: Lisa Dobson, Cooperators General Insurance


Lisa is a Property Supervisor, with the Claims Response Centre at The Co-operators. She has over 20 years experience in the insurance industry and stared working with The Co-operators in 2001. Lisa graduated from Mohawk College with a Business Administration Certificate and from Seneca College with her Rehabilitation Counselling Certificate (Honours). She has completed her CIP and is currently working on her Advanced CIP. Lisa is a past K-W OIAA president and happy to be on the executive team again. She likes camping with her family (in their new trailer) – “glamping” is the way to go, loves photography and reading

Financial Secretary: David Bushell, CPA, CA, CBV, CFF, KPMG Forensic


David is a senior manager at KPMG in Waterloo and a past KW OIAA social director. David has over 20 years of experience assisting insurance adjusters, lawyers and individuals with insurance investigations, insurance claim preparations (AB and property), litigation support for personal injury claims, forensic accounting analysis, and business valuations. Outside the office, David enjoys spending time with his kids (but not shopping), reading detective novels, playing word games, and working on the yard.


Social Director: Randy Henderson, Arcon Forensic Engineers

416-491-2525 Ext.36

Randy is responsible for Client Management, Business Development & Marketing at Arcon Forensic Engineers where he has been since 2013. Since graduating from Ryerson University and the University of Toronto with degrees in Engineering & Business, he has worked for organizations ranging from Fortune 500 companies to small entrepreneurial ventures over the past 25 years. Outside of the office, Randy likes to keep busy doing anything and everything he can with family & friends


Social Director: Matthew Bowker, Golden Triangle Restoration DKI


Matthew Bowker is the Client Relations Manager for Golden Triangle Restoration DKI. Matthew has been with Golden Triangle since February of 2019. Matthew spent several years as an Insurance Broker in Burlington. When Matthew is not working, you can find him having fun with his 2 kids and his wife or on a stage somewhere playing music.


Bulletin Director: Manish Patel, Paladin Risk Solutions


Manish has over 25 years of Investigations experience and is Manager of Investigation Services – Eastern Canada for Paladin Risk Solutions.  He is a multi-faceted Investigator with extensive experience in Insurance Claims investigation and surveillance, and is also on the board of directors of the Council of Professional Investigators of Ontario (CPIO). Manish is an avid foodie, photographer, and entrepeneur. 


Social Media and Website Director: Paul Gullekson, CEP Forensic


Paul is a Forensic Engineer and the Regional Manager of CEP Forensic’s Waterloo office. Paul is a Mechanical Engineer who has been in forensics for 10 years. He specializes in collision reconstruction investigations. He is also responsible for supervising engineers and managing the Waterloo office. Paul and his family live in Waterloo, and his three young boys keeps him busy.

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